Refund and Returns Policy
SALON ESSENTIAL OFFERS A HIGH STANDARD OF QUALITY CONTROL AND ENDEAVORS TO ENSURE THAT ANY PRODUCT RELEASED FROM OUR STORE MEETS THIS STANDARD AND IS GENUINE. WE WILL GLADLY EXCHANGE ANY purchase found to be faulty or damaged upon receipt.
*** General Items Refund
• Notification of damaged or faulty goods must be received by phone or e-mail within 7 days of receipt.
• Products that are not received back to our warehouse within 7days of receipt will not be accepted.
• Products not in original condition are not acceptable for credit or exchange.
• Products must be returned to Salon Essential.
• No cash refunds.
We under no circumstances accept returns on a used hair appliance
Hair appliances will only be accepted as a return if the product has not been opened, used and is in original packaging
We will not refund a hair appliance that has been sent back to us if it has been opened used and not in re-sellable condition and the buyer will be responsible for the postage cost back
Hair Care Products like – Shampoos, Conditioners, Masks, Serum, Syling products, AND Skincare products are none- refundable
** Hair Extensions ( Permanent TAPE-IN and Clip-IN )- RETURNS / REFUNDS
• We will not accept unauthorized returns of hair extensions.
• If you receive your purchase and are in any way unhappy with it, please contact us. Please also note: before returning or exchanging an item, please make sure the cardboard part of the packaging has not been removed or damaged and the ties holding the extensions to the cardboard backing are still in place. Please do not remove the ties/plastic tags and then attempt to replace them, as this will make the extensions void and your item will not be refunded.
• For hygiene reasons we offer exchanges only on hair products that have not been opened, worn, or tampered with (products can be removed from their plastic sleeve but cannot be removed from the cardboard holder and ties). All packaging must be returned with any return or exchange.
Postage costs are non-refundable.
• If you have purchased clip-in extensions, please inspect the hair BEFORE removing the bindings from the hair. Once the bindings have been removed we cannot accept a return.
• If a clip is loose, it can easily be re-stitched back on using a normal needle and thread. If a clip is broken, we will happily send you a replacement that you can sew on. Clips can and do break/come loose, and as such we will replace the clip but not the entire hair-extension set. Clips are considered a consumable part of hair extensions. Removing the bindings indicates acceptance on your part that the hair is in good condition and suitable for your use.
Once permanent hair extensions ( TAP-IN ) are installed we are unable to offer a product guarantee. This is because we have no control over where or what the extensions are exposed to when the customer leaves your premises. We also have no direct control over the quality of the work carried out in the installation process.
Our policy is to replace or exchange any item we accept is faulty. Only if we are unable to offer a similar replacement item will we consider a credit or a refund (of the amount paid).
• Salon Essential has always high quality – premium grades. We are confident that our hair extensions are the best available in the market.
• We will replace or refund hair extensions that do not meet the Consumer Guarantee Act 1993. However, we will not replace or refund hair extensions subject to normal wear and tear over time (generally hair extensions purchased more than 7 days ago will be subject to normal wear and tear so will not be replaced or refunded) or affected by more than normal usage or usage not in accordance with our instructions.
